FAQs - Online Store
- Currency & Payment Methods
- Support & Contact Us
- Returns & Exchanges
- Product Fit & Sizing
- Shipping Your Order
- Tracking Your Order
Currency and Payment Methods
All prices in the Tough Mudder store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.
We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Returns and Exchanges
You can create an account to save payment and shipping information for faster checkout in the future. You can also log in to view the status of an order that you have placed.
Support & Contact UsFor questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email firstname.lastname@example.org
For any other questions about Tough Mudder, please see https://toughmudder.com/content/contact.
Product Fit & Sizing
Sizing can vary from product to product, if you have any questions, please don't hesitate to ask!
Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to check with us first!
Shipping Your Order
Orders are processed within 72 hours from the time of order. Upon shipment you will receive an email with tracking information for your package.
In some cases we will be running pre-sales for products that may take a little longer to ship. Please make sure to read all of the information on each product page and let us know if you have any questions.
We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost.
US orders will ship via USPS and generally take between 1-2 weeks to arrive. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India, and Africa can take upwards of 2 months. Please take this into account before ordering.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order.
Due to constraints of international shipping, we are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email email@example.com and we will get things squared away for you!